Frequently Asked Questions
Do you offer migrations?
We do offer migration services! Most of the time for a single site/cPanel account that is offered at no charge. For larger or more intricate migrations, there may be cost associated. Our migration team will be happy to take a look to determine any potential costs.
Once a hosting plan has been ordered, a migration can be requested right from our client portal. The direct link is: https://my.a2hosting.com/submitticket.php?action=migration
How long will my promotional rate last?
Our coupon promotion is valid for the first billing cycle. If you’re able to pre-pay lengthier terms, the coupon will apply to the entire prepayment. To maximize the coupon discount, it’s recommended to go with the longest term possible.
Why is the price on my invoice higher than what I see on your site?
The price displayed on our site is the best possible price, taking advantage of the longest term discount available and including any applicable coupons. We offer built in discounts for longer billing periods, meaning you will see a higher renewal rate if your service is on a monthly term.
What’s the difference between managed and unmanaged services?
Our managed services provide a stable environment for site development. We handle the server-side configuration and ongoing maintenance. We’re here and happy to help with any server configuration issues that prevent normal web development.
The unmanaged services are for those clients familiar with system administration. These will provide an empty server and administrative “root” access. With that level of access, clients are welcome to configure the server to meet their specific need. Our support is limited to the physical server and network. Any configuration issues will be up to the client to troubleshoot.
Can I change my billing cycle?
You can change your billing cycle at any time by contacting our billing department and specifying your preferred billing term. We can either issue a prorated invoice for you to extend your existing cycle, or we can simply change the term and the new rate will be reflected on your next scheduled invoice.
Why is there tax on my invoice?
We are required to comply with tax regulations in certain locales, including but not limited to the United States (Sales tax), India (GST), and EU member states (VAT). If you see tax on your invoice, this means your address falls in one of these locations where we charge tax.
How do I cancel my account and get a refund?
Is there a difference between a domain transfer and a migration?
Yes! A domain transfer will move the actual domain registration from another company to us here at A2 Hosting. That way you’ll be able to manage hosting as well as domain registration right from our client portal. A migration involves the actual moving of the website content to a new account on our network.
Will my account be suspended for nonpayment?
We offer a 14 day grace period for invoice payment before the associated service is suspended for nonpayment. This 14 day period starts on the invoice due date, not on the date the invoice is issued.
How do I migrate my site?
