How to set up the Microsoft Outlook e-mail client

This article demonstrates how to set up the Microsoft Outlook e-mail client application to access an A2 Hosting e-mail account.

How to set up Outlook

To configure Outlook to work with your A2 Hosting e-mail account, follow these steps:

1. Start Outlook.
2. On the File menu, click Info. The Account Information page appears.
3. Click Add Account. The Add New Account dialog box appears.
4. Select Manually configure server settings or additional server types, and then click Next.
5. Select Internet E-mail, and then click Next.
6. Under User Information, in the Your Name text box, type the name that you want to appear on messages you send.
7. In the E-mail Address text box, type the e-mail address of the account you created in cPanel.
8. Under Server Information, in the Account Type list box, select the type of incoming mail server that you want to use:
   • If you want to use POP, select POP3.
   • If you want to use IMAP, select IMAP.

9. In the Incoming mail server text box, type either mail.example.com, where example.com represents your domain name, or the A2 Hosting server name for your account.
   

   For information about how to determine your account's server name, please see this article.
   If you plan on using secure SSL/TLS access with POP3 or IMAP (and we strongly recommend that you do), you should use the A2 Hosting server name instead of your own domain name. Otherwise, your client application may display security warnings that the shared SSL certificate for the server does not match your web site's domain name.

10. In the Outgoing mail server (SMTP) text box, type either mail.example.com, where example.com represents your domain name, or the A2 Hosting server name for your account.
    

    For information about how to determine your account's server name, please see this article.
    If you plan on using secure SSL/TLS access with POP3 or IMAP (and we strongly recommend that you do), you should use the A2 Hosting server name instead of your own domain name. Otherwise, your client application may display security warnings that the shared SSL certificate for the server does not match your web site's domain name.
11. Under Login Information, in the User Name text box, type the full e-mail address of the account you created in cPanel (for example, [email protected]).
12. In the Password text box, type the password for the e-mail account you created in cPanel.

13. If you do not want to retype the account password every time you start Outlook, select the Remember password check box.
    

    • Do not select the Require logon using Secure Password Authentication (SPA) check box. SPA is a proprietary Microsoft protocol, and A2 Hosting servers do not support it.
    • Remember that if you change the password for an A2 Hosting e-mail account in cPanel or webmail, you must also specify the new account password in Outlook.
14. Click More Settings.
15. Click the Outgoing Server tab.
16. Select the My outgoing server (SMTP) requires authentication check box.
17. Select Use same settings as my incoming mail server.

18. Click the Advanced tab. If you want to use a secure SSL/TLS connection to the A2 Hosting mail servers (and we strongly recommend that you do), use the following settings:
    

    • If you are using POP for incoming mail, in the Incoming server (POP3) text box, type 995, and then select the This server requires an encrypted connection (SSL) check box.
    • If you are using IMAP for incoming mail, in the Incoming server (IMAP) text box, type 993, and then in the Use the following type of encrypted connection list box, select SSL.
    • In the Outgoing server (SMTP) text box, type 465, and then in the Use the following type of encrypted connection list box, select SSL.
19. Click OK.
20. In the Add New Account dialog box, confirm the Test Account Settings by clicking the Next button check box is selected, and then click Next. Outlook tests your incoming and outgoing mail settings. If the tests complete successfully, go to the next step. Otherwise, check the settings you provided in steps 6 to 18, and then try again.
21. Click Close, and then click Finish. Outlook downloads any messages in the account.

More Information

For more information about Microsoft Outlook configuration, please visit https://docs.microsoft.com/en-us/microsoft-365/admin/setup/setup-outlook.